Phil and Diane Madsen, BCO’s

Landstar Express America

The Madsens understand that agents want to breath easy once they put freight on a truck. Ideally, an agent will not have to give a load a second thought after it is covered, and if negative circumstances develop, the agent will hear of them early so solutions can be devised while time remains to do so.

The Madsens strive to deliver that kind of agent experience and have an impressive track record of doing exactly that. In over eight years of expediting, 1 million team-driven miles and 1,000 loads, they have never had a freight damage claim.  They have no DOT-preventable accidents. Their career on-time pick-up and delivery percentage is 99.7 percent. (These are career numbers. The Madsens are in their first year with Landstar.)

White-collar professionals before they got bit by the trucking bug, the Madsens show up at every pick up and delivery wearing red Landstar polo shirts, black khaki slacks and black steel-toe shoes. They are highly skilled in customer relations and have been masterful in dealing with even the most difficult shippers and consignees.

Click the tabs above to learn more about Phil and Diane and see photos of them and their truck at work.